Shipping Policy
Deliveries will take minimum of 2 days.
Your order confirmation e-mail is sent to the e-mail address linked to your BluePine Foods Account immediately upon placing your order.
If you do not receive it, please check the junk, or spam folder in your email client.
If you still cannot locate the confirmation, you may log into your BluePine Foods Account and select ‘Order History’ to view all your orders.
If the order you placed does not appear, the order was not successfully confirmed. You may also write to us at info@BluePineFoods.com or call us at 9821454879 if you are experiencing any difficulties in placing and / or confirming your order.
I have not received my order. Who do I contact?
Go to Order History under your Account and check the status of your order. If you still have any queries, then please contact us at info@BluePineFoods.com or call us at 9821454879.
I received an incomplete order.
We apologize for the inconvenience caused. Please contact our team at 9821454879. We will address your issue immediately.
Can I edit my order once it is placed? Can I even cancel it?
Please review your order carefully before submission. Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment.
How can I track my order?
This convenience will be added to our service offerings soon. You can always call us on 9821454879, write to us on info@BluePineFoods.com.
Do you charge for the delivery?
yes
Payment Policy
What modes of payment do you accept?
We accept online payments through all major credit & debit cards, wallets.
What happens in case of a payment failure?
In case of any payment failures and charges incurred, refund will be automatically routed through the vendor’s payment gateway back to your account.
Do you offer refunds?
Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment. Please review your order carefully before submission. However, if your order has arrived damaged or defective, you can raise your concerns by reaching out to us at the time of delivery on 9821454879.
Transaction money was deducted, but I did not get an order confirmation.
This generally happens due to an issue from your bank side, where the funds are held up. Typically, you should get an automatic refund within 72 hours. However, if you still want to clarify, please contact our team via email at info@bluepinefoods.com or call us at 9821454879.
Why there is a difference between my bill amount and what was shown on the website / app?
The prices mentioned on the site and app is for reference only. The final bill amount will include the delivery charges also depending upon the order quantity.
Cancellation Policy
I have not yet received my refund for online payment.
Once the refund process has been initiated, the amount will be returned to your bank account within 7 business days. If you have not received your refund within 7 business days, please reach out to us at info@BluePineFoods.com or call us at 9821454879.
My item arrived damaged or defective. What should I do?
Ordered products can only be returned if:
- Expired items are delivered.
- The package has been altered or damaged during transit.
- The item delivered is not what you had placed an order for.
If you are unhappy with your order, please raise your concern by reaching out to us at the time of delivery on 9821454879.
